How to trigger a change of plan?
Email help@vivifi.me
Change of mobile plan will be processed on the 7th, 15th and 21st day of the month. If the date falls on a non-working day, it will be processed on the next working day.
Plan change will take around 3 to 5 business days to have the display updated.
To switch your mobile plans, please email help@vivifi.me with provide the following information :
1. Email address register for the mobile number?
2. NRIC date of issue of the registered name?
3. The mobile number?
4. Current existing plan?
5. Convert to which plan?
Below are the charges applicable for plan change.
- For existing VIVIFI Share (120GB) customers changing to VIVIFI Share (180GB), please note that all your sub lines will be charged $6/line per month (inclusive of GST) after the plan change.
- Customers on VIVIFI Plus can can opt to change from VIVFI Plus (6GB) to VIVIFI Plus (10GB) and vice versa by adding/removing Booster 4GB on a monthly recurring basis. Click here to find out more.
- For plan change to CIS plan,
1. Please check your CIS Plan eligibility. You may refer to the guide here.
2. Write in to VIVIFI at help@vivifi.me to request for plan change to CIS plan. Please also provide the CIS promo code which will be made available to your company's HR department.