Can I still change my mobile plan after the plan has been activated?
Absolutely! As long as your current plan isn’t tied to a contract, you’re free to switch to a new mobile plan even after activation.
What are the charges applicable for plan change?
With effect from 12 September 2025, there will be no charges for changing your mobile plan.
However, if the plan change involves a Transfer of Account Ownership, charges may apply for the transfer. You may refer below for more info on the requirements for Transfer of Account Ownership during plan change.
If your plan is under a contract, Early Termination Fee will also be applicable if a plan change is done.
What is VIVIFI's schedule for plan changes?
For plan changes NOT involving VIVIFI Share plan (i.e. change to/from VIVIFI Share), please submit the request for plan change here. Request will be processed within 5 working days of successful form submission.
For customers changing to/from VIVIFI Share plan, please email help@vivifi.me to request for plan change. Change of mobile plan will be processed on the 7th, 15th and 21st day of the month. If the date falls on a non-working day, it will be processed on the next working day.
Please note that after the plan change request has been processed, your new plan entitlements/ subscription fee for that month will be prorated in the next invoice.
Plan change will take around 3 to 5 business days to have the display updated.
Note:
- Only one plan change request allowed per month for each mobile number.
- Important: Changing your plan will cause any existing or pending discounts to be removed.
- For existing $31.50 VIVIFI Share 360GB (price without sub lines) plan customers changing to $41 VIVIFI Share 500GB (price without sub lines) plan, please note that all your sub lines will be charged $6.50/line per month (inclusive of GST) after the plan change.
For change of plan to Share plan with 12-mth contract, please email help@vivifi.me,
- the change of plan will be processed on 1st day of the next calendar month,
- confirmation via email correspondences for change of plan must be established by 19th day @ 2300hrs of the calendar month
Note:
For some plan changes, Transfer of Account Ownership form may be applicable.
Do refer to the link for the process on transfer of ownership.
Transfer of Account Ownership form will be required if the plan change involves mobile line to be transferred to another VIVIFI account under a different owner. For example, Customer A, is currently on VIVIFI Binge plan and Customer B is on VIVIFI Share plan. If Customer A wants to change from existing VIVIFI Binge plan to a VIVIFI Us line under Customer B's VIVIFI Share plan, Transfer of Account Ownership form will be required.
Once the ownership transfer is completed, the transferred number will belong to the owner of the new account. Eg. in the above example, the previous VIVIFI Binge number will now be under Customer B's name.
What if I need to terminate or port out my mobile line during the month of plan change?
If you terminate or port out your mobile line during the month of a plan change (after the plan change has been done), you will be charged the monthly subscription fee for the higher-priced plan, regardless of whether the price of the final plan at the time of termination is lower than the original plan.