How to apply for Termination
Please email the following information to help@vivifi.me
- Mobile number that you want to terminate
- Email address that you have signed up with
by the second last day of the month.
Termination is aligned with the calendar month. The last day of usage will be on the last day of the month of termination.
Port Out
For customers porting out, the last day of service will be the date on which the mobile number is ported out of VIVIFI. Please note that no refund will be made for the subscription fee charged for that month.
Billing
For both termination and port out, last bill will include excess usage charges, purchases, and other charges incurred during the month of termination/ port out.
If termination/ port out is triggered before a minimum stay of 2 issued bills, you will also be charged a subscription fee for the remaining months.
What is 2 billing cycles or 2 issued bills ?
- Upon activation of your VIVIFI SIM Card, you will receive your first issued bill around the middle of the following month. If you are signing up in the middle of the month, it will include the pro-rated charges for the month of sign up and a full charge for the following month.
-
Your second issued bill will be around the mid of the next month after the first issued bill.
No pro-rated refund for Port-out/Termination
There is no pro-rated refund of the monthly recurring charge and entitlement during the month of termination/ port out for the number that is terminated/ ported out.