How to apply for Termination
Please email to email@example.com providing the following information
- Mobile number that you want to terminate
- Email address that you have signed up with
by 12pm on the last calendar day of the month.
Termination is aligned with the calendar month. The last day of usage will be on the last day of the month of termination. Your last bill will include any excess usage charges, purchases, and other incidental charges incurred during the month of termination.
Please fulfill a minimum stay of 2 issued bills before termination.
If port out is triggered before a minimum stay of 2 issued bills, you will be charged a final bill that sums up the remaining monthly subscription charges, any excess usage charges, purchases, and other incidental charges incurred. Port out is aligned with the calendar month.
What is 2 billing cycles or 2 issued bills ?
- Upon activation of your VIVIFI SIM Card, you will receive your first issued bill around the mid of the following month. If you are signing up in the middle of the month, it will include the pro-rated charges for the month of sign up and a full charge for the following month.
Your second issued bill will be around the mid of the next month after the first issued bill.
No pro-rated refund for Port-out/Termination
There is no pro-rated refund of mobile line’s Monthly Recurring Charging and entitlement when termination/Port out is executed. The last day of usage will be on the last day of the month of termination.