Things To Note Before Porting In
There are a few things you should take note of before you port in your mobile number. Click here to find out more.
Indicate your intent to port in your number from another Telco
For new customers porting in your mobile number from another Telco, you may refer to this guide for steps on Mobile Number Porting.
For existing VIVIFI customers, you may refer to this guide for steps on how you can replace your existing VIVIFI number with a number from another Telco.
If you are porting in your Corporate Mobile Plan, please refer to this guide.
Submit your Mobile Number Porting Request
If you are porting in your mobile number, please check your Mobile Number Porting status by logging in to your VIVIFI Account and selecting Manage > Number Porting. Status must be "Submitted" for the number to be ported in successfully. To submit the MNP request, please follow the steps below.
1. Log in to your VIVIFI account
2. Select Manage > Number Porting.
3. On the Number Porting page, click on "View" button to submit the Mobile Number Porting request.
If you are currently on a Share plan with your other Telco and porting in these numbers to VIVIFI, you are advised to port in the mobile numbers of your supplementary VIVIFI mobile lines (i.e. VIVIFI Us lines) first. Do not complete the port in information for the main mobile line (i.e. VIVIFI Me) until your supplementary VIVIFI lines have been ported in successfully.
4. Fill in the form.
Is the port-in mobile number, currently belonging to another Telco, registered under your name and NRIC/FIN (i.e. bill for port-in number is addressed to you)?
If the port-in mobile number, currently belonging to another Telco, is registered under your name and NRIC/FIN (i.e. bill for port-in number is addressed to you), select “Yes” and click on “Submit” button.
If the port-in mobile number, currently belonging to another Telco, is NOT registered under your name and NRIC/FIN (i.e. bill for port-in number is NOT addressed to you), select “No”, provide the details of the registered owner and click on “Submit” button. Please note that upon clicking on the “Submit” button, an OTP sent to the port-in mobile number will need to be entered for the request to be completed successfully.
5. Verify Number Porting status
- Submitted: Your request for mobile number is complete.
For new VIVIFI customers, number porting will only be triggered after your SIM Card is has been activated.
If you have signed up for your new VIVIFI plan using Singpass or are an existing VIVIFI Share plan customer adding a new sub line, you will need to activate your SIM online at activate.vivifi.me.
Porting in of your mobile number from the other Telco may take 1 or 2 working days.
For existing VIVIFI customers, you may continue to use your current VIVIFI number while your port in is being processed. Porting in of your mobile number from the other Telco may take 1 or 2 working days.
- Not Submitted: Click on Manage >> Number Porting >> View, complete the form and submit it. Porting cannot take place unless the Mobile Number Porting request has been submitted.
If you are currently on a Share plan with your other Telco and porting in these numbers to VIVIFI, all supplementary mobile lines should be in "Submitted" status. The main mobile line should be in "Not Submitted" status.
Click here for other frequently asked questions on Mobile Number Porting.