Online submission of SIM activation for replacement SIM at replacement.vivifi.me is only applicable for customers who have been provided with SIM replacement ID by VIVIFI staff.
Customers activating physical SIMs are advised to use a device with camera to submit the SIM activation request, since scanning of SIM barcode will be required.
Notes:
- For existing VIVIFI Share customers activating a replacement SIM for VIVIFI Us line, please note that the details of the main VIVIFI Me line user should be used for Singpass login during the SIM activation.
- The SIM replacement ID provided by VIVIFI staff is only applicable for activation of 1 replacement SIM.
Please contact VIVIFI at help@vivifi.me for issues with SIM activation.
How to activate your VIVIFI SIM Card :
Step 1: Receive/collect your new VIVIFI SIM (not applicable for eSIM users)
Delivery method will depend on the arrangement agreed upon with VIVIFI staff via help@vivifi.me. You will be advised of the applicable charges, if any, for the requested delivery method.
Home Delivery - Charges for Home Delivery will be advised by VIVIFI staff.
Postal Mail - Delivery of VIVFI SIM Card is by Singpost regular postal mail to your Letter box. There is no tracking code for postal mail. Delivery service standard is based on Singpost Basic Local Letters.
Self-Collection - SIM Replacement ID will be provided via email. When collecting the SIM, you will need to let our collection partner know your SIM Replacement ID. Click here for the list for self-collection points.
Step 2: Visit SIM Activation page
Visit VIVIFI's online SIM activation page at replacement.vivifi.me.
Step 3: Enter Order ID
Enter the SIM Replacement Order ID which will be provided in the correspondence with VIVIFI.
Step 4: Log in to your Singpass account
Log in to your Singpass account.
Step 5: Give consent to retrieve data
Click on "I Agree" to consent to retrieving your data from Myinfo.
Step 6: Confirm your details
Step 7: Check details of the subscribed VIVIFI plan and mobile number
Check the details of your subscribed mobile plan and number displayed on this page.
Step 8: Scan Barcode (not applicable for eSIM users)
Note: This step is NOT applicable for eSIM users.
For physical SIM users, click on "Scan Barcode" to scan the barcode printed on your new VIVIFI SIM using your device's camera.
Please note that each barcode can only be used for one mobile number.
When scanning the barcode, you may need to adjust the focus by shifting your device slightly. You may also need to move your device slowly and take note of the light conditions. Click on the image below for the demo video.
Click on image for demo video
What can I do if I am unable to scan the barcode?
Click on the part of the screen, which is outside of the scan area, eg. the area indicated in red.
Click on "Scan Barcode" button.
You may also select a different camera from the dropdown list if the camera is not focusing properly.
Click on "Rescan Barcode" button if you need to rescan.
Step 9: Submit SIM activation request
Click on "Submit" to submit the SIM activation request.
You will see this screen if your activation request has been submitted successfully.
Note:
- Your SIM will be activated within 4 hours of SIM activation request submission.
For eSIM users, after successful activation, please log in to your VIVIFI account > select "Manage" > "SIM Management" to retrieve the QR for eSIM and proceed with the eSIM setup on your eSIM supported device.