Note: Charges listed on this page are based on 8% GST.
Steps to get a SIM Card replacement
1. Drop us an email at firstname.lastname@example.org . Tell us
- The reason for SIM Card replacement
- An address to deliver the SIM Card to you
- Select the SIM delivery method
- Option 1: Doorstep delivery. Delivery fee of $21.60 (inclusive of GST) applies. We will attempt to delivery the SIM as soon as possible.
- Option 2: Free self-collection at any of our collection points. No appointment required. Please check this page for self-collection schedule.
- Option 3: Free Singpost delivery. Please check your letterbox after 2 to 3 working days.
2. We will suspend your service if your mobile phone has been lost.
3. We will post your new SIM Card to you.
4. There is a one-time charge of $21.60 (inclusive of GST) for SIM Card replacement.
Upon receiving your SIM Card
- Once you have received the replacement SIM Card , email email@example.com with
- a image of the SIM card showing the card number and
- the last 4 digit of your NRIC.
- We will activate your card.