Replacement of SIM Card

Steps to get a SIM Card replacement 

1. Drop us an email at help@vivifi.me . Tell us 
   • The reason for SIM Card replacement
   • An address to deliver the SIM Card to you
2. We will suspend your service if your mobile phone has been lost. 
3. We will post your new SIM Card to you.
4. Check your Letter Box in 1-3 working days.
5. There is a one-time charge of $21.40 (inclusive of GST) for SIM Card replacement.

Upon receiving your SIM Card 

1. Once you have received the replacement SIM Card , email help@vivifi.me with
   • a image of the SIM card showing the card number and
   • the last 4 digit of your NRIC.
2. We will activate your card.