Guide to purchase VIVIFI Lite/ Plus 20/ Vibe/ Vibe Pro 5G+/ Vibe Ultra 5G+/ Roam Asia Super 5G+/ Roam Max 5G+/ Roam Premium 5G+ Plan (New Line/Port In)

How to purchase VIVIFI plan?

Step 1 - Register for an account

Visit family.vivifi.me. Click on "Register". Enter the email and password that you would like to use to register for VIVIFI account.

If you already have an existing VIVIFI plan, click here for guide on using the same email to register for another VIVIFI account.

Step 2 - Select VIVIFI plan

Click on the required VIVIFI plan. 

Step 3 - Select the mobile number

You may choose to get a new number.

OR You may choose to port-in your existing POSTPAID number.

Step 4 - Select physical SIM/eSIM

You may also choose to get a physical SIM or eSIM.

Step 5 - Select sign-up via Singpass

Select sign up via Singpass.

Upon clicking on "Retrieve Myinfo with Singpass", you will need to log in to your Singpass account. 

Click on "I Agree" to consent to providing your data.

Step 6 - Details will be pre-populated

Details retrieved will be pre-populated.

Update the contact number, if required.

Step 7 - Select your preferred mode of delivery

If you are getting a physical SIM, you may choose Home Delivery to have your VIVIFI SIM delivered to your doorstep or Postal Mail to have it sent to your mailbox. You may also choose to Self-collect the SIM from any of our self-collection partners.

Step 8 - Provide your delivery address 

If you have selected Home Delivery/ Postal Mail, you may use your registered address as the delivery address. Otherwise, please provide the delivery address.

Step 9 - Verify your entries 

You are almost there.

Please review the information

• Customer information
• Order Information
• Delivery Information
• Payment Charges

 Edit if required.

 Step 10 - Toggle on/off IDD Calls/ SMS Block

If you would like to bar incoming international calls and/or SMSes from phone numbers not registered in Singapore, toggle on "Bar incoming international calls" and/or "Bar incoming international SMS" option. Click here to find out more.

 Step 11 - Enter Promo/ Referral Code

Enter the Promo Code, if you have any. After the promo code has been applied successfully, you will see the message in green. If the promo code is for a discount, the discounted price will be displayed in order summary, unless otherwise stated. For bonus entitlement promo codes, you may check the entitlement on Dashboard page. For bill rebate promo codes, the rebate will only be reflected in your monthly bill.

You may also enter a Referral Code, if you have any. 

Tick the checkbox to give us your consent for payment matters. 

Step 12 - Provide Card Information

Lastly, please provide your Card Information for payment.

If you are porting in your existing mobile number, please note that you will need to submit the Mobile Number Porting request. Please refer to this guide on submitting the Mobile Number Porting request.

Related Pages

Online Singpass Myinfo SIM activation

QR for installation of eSIM profile

Setting up eSIM on device

Submitting The Mobile Number Porting (MNP) Request