How to purchase VIVIFI Share Plan?
Step 1 - Register for an account
Visit family.vivifi.me. Click on "Register". Enter the email and password that you would like to use to register for VIVIFI account.
If you already have an existing VIVIFI plan, click here for guide on using the same email to register for another VIVIFI account.
Step 2 - Select VIVIFI Share plan
Click on "VIVIFI Share" plan.
Step 3 - Select the mobile number for your first mobile line
You may choose to get a new number.
OR You may choose to port-in your existing POSTPAID number.
Step 4 - Select physical SIM/eSIM
You may also choose to get a physical SIM or eSIM.
Please note that for VIVIFI Share plan, the selected SIM type will apply for ALL mobile numbers purchased in the same order. If you would like to get additional lines for your VIVIFI Share plan and use different SIM types for each line, please submit the orders separately.
Eg. if you would like to use eSIM for main line, eSIM for additional line 1 and physical SIM for additional line 2, please submit the order for main line and additional line 1 together. You may then submit another order for additional line 2.
Step 5 - Decide if you need additional mobile lines
Select the number of additional mobile lines required and get a new number or port-in existing Postpaid number for each additional mobile line. For example, you may choose to select a new number for additional mobile line 1 and port-in existing Postpaid number for additional line 2.
Step 6 - Select sign-up method
Select if you would like to sign up via Singpass or by filling in the form manually.
If you would like to sign up using Singpass, upon clicking on "Retrieve Myinfo with Singpass", you will need to log in to your Singpass account.
Click on "I Agree" to consent to providing your data.
Step 7 - Provide information on your photo ID
If you have opted to sign up via Singpass, the fields will be pre-populated.
If you have opted for manual sign-up:
Input your name as appears on your ID.
Input your date of birth as appears on your ID.
For both Singpass and manual sign-up, please provide a contact number.
Step 8 - Provide information on your photo ID
If you are signing up manually, input your ID Type and Number.
FIN refers to Foreign Identification Number. Choose this option if you do not have a Singapore NRIC.
Upload clear pictures of the Front and Back of your Photo ID.
Picture must in gif, jpg, jpeg, or png format, not exceeding 3MB.
Customers using Singpass will not need to upload the ID image.
Step 9 - Select your preferred mode of delivery
If you are getting a physical SIM, you may choose Home Delivery to have your VIVIFI SIM delivered to your doorstep or Postal Mail to have it sent to your mailbox.
Step 10 - Provide your registered address
For customers signing up using Singpass, these fields will be pre-populated.
If you have opted for manual sign-up, please provide your registered address.
First, input your postal code to have your address auto-filled.
Next, enter your unit number.
Please enter your registered address manually if it did not get auto-filled.
Step 11 - Provide your delivery address
If are getting a physical SIM and have selected Home Delivery, you may use your registered address as the delivery address. Otherwise, please provide the delivery address.
Step 12 - Verify your entries
You are almost there.
Please review the information
- Customer information
- Order Information
- Delivery Information
- Payment Charges
Edit if required.
Step 13 - Enter Promo/ Referral Code
Enter any Promo Code that you have obtained. After promo code has been applied successfully, you will see the message in green. If the promo code is for a discount, the discounted price will be displayed in order summary, unless otherwise stated. For bonus entitlement promo codes, you may check the entitlement on Dashboard page. For bill rebate promo codes, the rebate will only be reflected in your monthly bill.
You may also enter a Referral Code, if you have any. Refer to this page for more info on referral program.
Tick the checkbox to give us your consent for payment matters.
Step 14 - Provide Card Information
Lastly, please provide your Card Information for payment.
If you are porting in your existing mobile number, please note that you will need to submit the Mobile Number Porting request. Please refer to this guide on submitting the Mobile Number Porting request.