Terms & Conditions
By purchasing the OSIM product(s), Customer acknowledges and agrees to the following:
1. OSIM Handling: Delivery and all post-purchase services for the OSIM product(s) will be handled by OSIM International Pte Ltd.
2. Coupon Code Delivery: Once your order is approved and payment is successful, you will receive the OSIM product(s) coupon code via email within 2 working days.
3. Coupon Code Usage: The coupon code is valid exclusively on OSIM X VIVIFI website at https://sg.osim.com/promotions/osimxvivifi.
4. Coupon Code Validity: Coupon is valid for use for 7 days from the date of receipt of the coupon code on OSIM X VIVIFI website at https://sg.osim.com/promotions/osimxvivifi.
5. Unique Code: The coupon code is unique and for individual use only; it shall not be shared or transferred.
6. Single Use: Each coupon code is redeemable for a single transaction only and will be invalid after use.
7. Non-Exchangeable: The coupon code is non-exchangeable for cash or any other form of compensation.
8. Order Cancellation: In the event of order cancellation, the coupon's value will not be refunded or reinstated by OSIM International Pte Ltd or ICYMI Pte Ltd.
9. Product Warranty: The following massage chairs come with a 1 year warranty: OSIM uDivine V3 and OSIM uDeluxe Max. You will have the option to upgrade to a 2-year warranty for an additional cost on the OSIM X VIVIFI website at https://sg.osim.com/promotions/osimxvivifi. Please note that there is no warranty for the other product(s).
10. Redemption Process:
- Upon receiving the coupon code, visit OSIM X VIVIFI official website https://sg.osim.com/promotions/osimxvivifi and enter it to redeem your purchased OSIM product(s).
- If you select the same product(s) and quantity as your VIVIFI order, no additional payment is required. You will not be able to use the coupon code if a different product is selected.
- If you select a higher quantity of the same product(s) or add-on(s), you must pay the price difference.
11. Delivery: OSIM International Pte Ltd will deliver the product(s) to the address you provide on the OSIM website within 5 to 9 working days of your redemption at OSIM Official Website.
12. Data Sharing: You agree to VIVIFI providing your purchase and delivery details (name, contact number, delivery address) to OSIM International Pte Ltd.
13. OSIM Support: Contact OSIM International Pte Ltd directly for any issues related to the purchased OSIM product(s).
14. VIVIFI Liability: VIVIFI is not liable for any issues related to the quality or post-purchase services of the OSIM product(s).
15. Terms Changes: OSIM International Pte Ltd and ICYMI Pte Ltd reserve the right to amend the promotional content and terms & conditions at any time without prior notice.
16. OSIM Return Policy: OSIM does not accept change-of-mind cancellations, returns, or refunds once an order is placed. If the product is defective or damaged upon delivery, please contact OSIM customer service within 7 working days for assistance.