For existing VIVIFI customers who are worried about incurring accidental roaming call charges when travelling overseas, you may instead choose to purchase Traveller EU/ N.America SIM. It's a standalone roaming data SIM launched by VIVIFI.
You can simply place your order and just insert the SIM into your device when you arrive at your destination. It's as easy as that! No special activation is required for this SIM. It can also be used in multi destinations within the validity period.
Click here to order your SIM now.
1. How much roaming data is included in Traveller EU/ N.America SIM?
The roaming SIM comes in variants of 6GB and 10GB.
2. Which are the destinations covered by Traveller EU/ N.America SIM?
| Destination | Operator |
| Armenia | Veon |
| Austria | Hutchison |
| Belgium | Belgacom (Proximus) |
| Bulgaria | Telenor |
| Canada | Rogers |
| Croatia | Croatian Telecom |
| Czech Republic | T-Mobile |
| Denmark | Telenor |
| Estonia | Telia |
| Faroe Islands | Faroese Telecom |
| Finland | Telia |
| France | Orange |
| Georgia | Veon |
| Germany | Telekom Deutschland |
| Greece | Cosmote |
| Guernsey | Sure, Jersey Telecom |
| Hawaii | AT&T |
| Hungary | Telenor |
| Ireland | Three Ireland, Vadofone |
| Isle of Man | Pronto GSM (Manx Telecom) |
| Italy | WIND, Vodafone |
| Jersey | Jersey Telecom, Sure |
| Kazakhstan | Kar-Tel (Beeline) |
| Kuwait | Ooredoo |
| Kyrgyzstan | Sky Mobile |
| Latvia | Telia |
| Lithuania | Telia |
| Luxembourg | POST Luxembourg |
| Mexico | Iusacell |
| Montenegro | Telenor |
| Netherlands | KPN |
| Norway | Telenor |
| Poland | T-Mobile |
| Portugal | NOS |
| Romania | Telekom Romania |
| Russia | VimpelCom (Beeline) |
| Saudi Arabia | STC |
| Spain | Orange Spain |
| Sweden | Hutchison, Telia |
| Switzerland | Sunrise, Swisscom |
| Turkey | Turk Telecom |
| UAE | DU |
| Ukraine | Kyivstar |
| United Kingdom | H3G UK, EE |
| United States | AT&T, T-Mobile |
3. What is the validity of Traveller EU/ N.America SIM?
Traveller EU/ N.America SIM is valid for 30 consecutive days from the date of first usage.
4. If I am travelling to multiple destinations covered by Traveller EU/ N.America SIM, can I continue to use my purchased Traveller EU/ N.America SIM in these destinations?
Yes, Traveller EU/ N.America SIM can be used in all the destinations listed above. If you have not fully utilized the data in your purchased Traveller EU/ N.America SIM and the SIM is still within 30 days validity, you may continue to use the SIM in other destinations.
5. Do I need to use Traveller EU/ N.America SIM immediately after purchase?
No, you may purchase Traveller EU/ N.America SIM up to 6 months before your travel date.
6. If I am using Traveller EU/ N.America SIM for the first time on the last day of the 6th month after purchase, does it mean I can only use it for 1 day?
No, absolutely not! You will still be able to use the SIM for 30 consecutive days.
7. Can I use Traveller EU/ N.America SIM for native calls and SMS?
No, native calls and SMS are not supported on Traveller EU/ N.America SIM.
8. Can I use Traveller EU/ N.America SIM for Whatsapp calls and messages in the covered destinations?
Absolutely! You may use Traveller EU/ N.America SIM for calls and messages via Whatsapp or other communication apps in the covered destinations.
9. Does Traveller EU/ N.America SIM support data hotspot?
Yes, data sharing via hotspot is supported on Traveller EU/ N.America SIM.
10. Can I use Traveller EU/ N.America SIM for my Wifi Egg?
Yes, as Traveller EU/ N.America SIM is a plug-and-play SIM, you can use it on any device that supports physical SIM.
11. Can I use Traveller EU/ N.America SIM in Singapore?
No, Traveller EU/ N.America SIM can only be used for data access in the foreign destinations covered by the SIM.
12. Do I need to bring both my VIVIFI SIM and Traveller EU/ N.America SIM if I need to use data overseas?
Traveller EU/ N.America SIM works as a standalone SIM without the need for VIVIFI SIM.
However, if you would like to continue using native calls and SMS while roaming and your device supports multi SIM, you may keep your VIVIFI SIM in your device. Please note that standard roaming rates for VIVIFI services will apply.
13. Do I need to activate the purchased Traveller EU/ N.America SIM before my travel?
No activation is required. You may start using Traveller EU/ N.America SIM immediately upon arrival at your destination by inserting it into your mobile device. After inserting the SIM, please check that
- You are able to register on the foreign operator network. Otherwise, please try rebooting your device.
- Mobile data and roaming data is enabled on your device.
14. Which SIM service do I choose when SIM is inserted?
You may be prompted to select the SIM service after inserting the SIM into your device. Please select "Singtel (Postpaid)" and click "OK" to start using the service.
15. Can I track the balance of my Traveller EU/ N.America SIM by logging in to my VIVIFI account?
No, as Traveller EU/ N.America SIM is a standalone SIM, you will not be able to track the balance by logging in to your existing VIVIFI account.
16. If I have fully utilized the data for my Traveller EU/ N.America SIM, can I top it up with more data?
No, data top-up is not supported on Traveller EU/ N.America SIM. If you need more data, please purchase another Traveller EU/ N.America SIM.
17. What’s the maximum number of Traveller EU/ N.America SIMs that I can purchase?
There is no limit and you may purchase as many Traveller EU/ N.America SIMs as you need.
18. How can I seek help if the purchased Traveller EU/ N.America SIM does not work?
You may contact help@vivifi.me for issues with Traveller EU/ N.America SIM.