Enable Data Roaming
VIVIFI offers data roaming packs, instead of pay-per-use. In order to roam overseas, you will need to turn on Global Roaming option. To turn on Global Roaming,
- Log in to your VIVIFI account, select Manage > Roaming.
- If the Global Roaming option is turned off, please turn it on. Otherwise, you will not get any mobile signal in the foreign country.
Purchase VIVIFI Go Data Roaming pack
VIVIFI offers data roaming packs, instead of pay-per-use.
You will not be able to use data overseas if VIVIFI Go roaming pack is not purchased.
To purchase a roaming pack for mobile number,
Step 1 - Log in to VIVIFI portal
- Log in to your vivifi.me account.
- Enter your email address and password and click on "Log In".
Step 2 - Select Roaming
- Click on Manage.
- Select "Roaming".
Step 3 - Select mobile number
- If you have more than one mobile line under your account (for VIVIFI Share plan subscribers), select the mobile line that you would like to purchase the VIVIFI Go data pack for by clicking on the "View/Edit" button in the corresponding row. Please note that the purchased VIVIFI Go pack for a selected mobile number cannot be shared with other mobile lines within the same VIVIFI Share group.
Step 4 - Purchase VIVIFI Go
- Select the VIVIFI Go option that you would like to purchase. Please note that VIVIFI Go packs will be activated immediately upon purchase.
- Click on "Submit" button.
- Select if you would like to receive the OTP via email (registered email for that VIVIFI account) or SMS. Click on "Activate Now".
- Enter the OTP received and click on "Verify" to make the purchase.
- If the purchase is successful, you will see the notification and the purchased VIVIFI Go pack name will also be listed in the table.
Step 5 - Check Dashboard
- After submitting the purchase request of each VIVIFI Go pack, you are advised to check the dashboard by clicking on Dashboard > Roaming Usage to confirm if purchase is successful.
Check here for available roaming packs : VIVIFI Roaming Pack
When will VIVIFI Go Data Roam Plan expire?
VIVIFI Go Data Roam Plan will be activated immediately upon purchase.
It will expire according to the validity specified for the plan.
For example, if you have purchased VIVIFI Go - MYS, it will expire in 7 days from the day of purchase.
Can I purchase data roam plan for sharing ?
You cannot share a data roaming plan.
A Data Roam plan is assigned to either VIVIFI Me or one of your VIVIFI Us lines upon purchase.
It is also non-transferable.
Can I purchase multiple data roam plan at the same time?
Yes. You can purchase multiple data roam plans at one go.
Example #1, You need 2GB in Malaysia. You can purchase TWO packs of VIVIFI Go - MYS before your trip. If data runs out, you can log in to your VIVIFI Account using your VIVIFI Me credential to purchase more.
Example #2, You need 2GB in Malaysia and 1GB in Australia. You can purchase VIVIFI Go - MYS and VIVIFI Go - ROAM1 before your trip. Upon finishing up the data from VIVIFI Go - MYS, VIVIFI Go - ROAM1 will kick in while you are still in Malaysia. You can continue to consume the remaining data in Australia.
VIVIFI Go will utilise the data plan with the least validity period first.
What can I do if I am unable to get any signal after purchasing VIVIFI Go roaming pack?
If there is no mobile signal, please try to manually select the mobile network operator in the country that you are in. Click here for Roaming Checklist/ Troubleshooting guide.