How to purchase VIVIFI CIS Plan?
Step 1 - Register for an account
Visit family.vivifi.me. Click on "Register". Enter the email and password that you would like to use to register for VIVIFI account.
If you already have an existing VIVIFI plan, click here for guide on using the same email to register for another VIVIFI account.
Step 2 - CIS plan eligibility check
If you have used an eligible CIS email, the available CIS plans will be displayed for your selection. Select the plan and click on "Next". You will need to verify your eligibility for CIS plan.
Otherwise, click on "CIS / Invited Plans" tab to check your eligibility for CIS plan using your company email address or Singpass.
Email: Enter your company email address and click on "Send OTP". Log in to that email account to retrieve the OTP sent by VIVIFI. Enter the OTP and click on "Check Eligibility".
Singpass: Click on "Retrieve Myinfo with singpass". You will be directed to Singpass login page.
Log in to your account and click on "I Agree" to consent to providing your data.
You will be informed of your eligibility. If you are eligible for CIS plan, proceed to Step 3. Otherwise, you may opt to sign up for VIVIFI Consumer plan.
Step 3 - Select CIS plan
Click on the CIS plan that you would like to sign up for, if you have yet to select the plan.
Please note that the CIS plans available for eligible CIS customers may differ for different companies.
Step 4 - Select the mobile number
You may choose to get a new number.
OR You may choose to port-in your existing POSTPAID number.
Step 5 - Select physical SIM/eSIM
You may also choose to get a physical SIM or eSIM.
Step 6 - Select sign-up via Singpass
If you have checked your CIS eligibility using Singpass in Step 2, you will not need to select the sign-up method.
If you have checked your CIS eligibility using company email in Step 2, select sign up via Singpass.
Upon clicking on "Retrieve Myinfo with Singpass", you will need to log in to your Singpass account.
Click on "I Agree" to consent to providing your data.
Step 7 - Details will be pre-populated
Details retrieved will be pre-populated.
Update the contact number, if required.
Step 8 - Select your preferred mode of delivery
If you are getting a physical SIM, you may choose Home Delivery to have your VIVIFI SIM delivered to your doorstep or Postal Mail to have it sent to your mailbox. You may also choose to Self-collect the SIM from any of our self-collection partners.
Step 9 - Provide your delivery address
If you have selected Home Delivery/ Postal Mail, you may use your registered address as the delivery address. Otherwise, please provide the delivery address.
Step 10 - Verify your entries
You are almost there.
Please review the information
- Customer information
- Order Information
- Delivery Information
- Payment Charges
Edit if required.
Step 11 - Toggle on/off IDD Calls/ SMS Block
If you would like to bar incoming international calls and/or SMSes from phone numbers not registered in Singapore, toggle on "Bar incoming international calls" and/or "Bar incoming international SMS" option. Click here to find out more.
Step 12 - Enter Promotion Code
Enter the Promotion Code, if you have any. After the promo code has been applied successfully, you will see the message in green. If the promo code is for a discount, the discounted price will be displayed in order summary, unless otherwise stated. For bonus entitlement promo codes, you may check the entitlement on Dashboard page. For bill rebate promo codes, the rebate will only be reflected in your monthly bill.
Tick the checkbox to give us your consent for payment matters.
Step 13 - Provide Card Information
Lastly, please provide your Card Information for payment.
If you are porting in your existing mobile number, please note that you will need to submit the Mobile Number Porting request. Please refer to this guide on submitting the Mobile Number Porting request.