Received the SIM Card from Self-collection Point (Self-collection) /
our delivery partner XDEL (Home Delivery)
Your SIM Card will be activated within 4 hours,
After which, your mobile number porting will be triggered. It takes 1 to 2 business day to port in.
Please help to check your Mobile Number Porting status :
In Progress - Your Mobile Number Porting has been triggered
Submitted - Your SIM Card may not have been activated. Please email us at firstname.lastname@example.org
Pending - Click on Manage >> Number Porting >> View, complete the form and submit it.
Mobile Number Porting runs from 11pm to 4am. During this period, your mobile service may be disrupted.
Please note that there is no mobile number porting on Weekends, Public Holidays and eve of Public Holidays.
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