Note: Charges listed on this page are based on 8% GST.
How to apply for Voluntary Suspension and Unsuspension
Please email help@vivifi.me
VIVIFI Lite Plan
- Lite :
- Monthly subscription fee applies.
- VIVIFI can assist to suspend to prevent misuse.
VIVIFI Plus Plan
- Plus :
- Monthly subscription fee applies.
- VIVIFI can assist to suspend to prevent misuse.
VIVIFI Share Plan/ VIVIFI Binge Plan/ VIVIFI 20 (CIS) Plan
- Monthly recurring charge for suspension: $10.80 for VIVIFI Share main line (VIVIFI Me)/ VIVIFI Binge/ VIVIFI 20 (CIS). For VIVIFI Share sub line (VIVIFI Us), only the monthly subscription fee will apply for the suspended VIVIFI Us line.
- Maximum number of months allowed for suspension: 12 months
- Payment
- There is no pro-rated refund for the current month's monthly subscription fee for VIVIFI Share main line (VIVIFI Me)/ VIVIFI Binge/ VIVIFI 20 (CIS).
- On the month of service resumption
- There is no pro-rated refund of monthly recurring charge for suspension ($10.80) on the month of service resumption.
- Full monthly subscription fee for VIVIFI Share/ VIVIFI Binge/ VIVIFI 20 (CIS) plan applies (no pro-ration).