How to purchase VIVIFI plan?
Step 1 - Register for an account
Visit family.vivifi.me. Click on "Register". Enter the email and password that you would like to use to register for VIVIFI account.
If you already have an existing VIVIFI plan, click here for guide on using the same email to register for another VIVIFI account.
Step 2 - Select VIVIFI plan
Click on the required VIVIFI plan.
Step 3 - Select the mobile number
You may choose to get a new number.
OR You may choose to port-in your existing POSTPAID number.
Step 4 - Select physical SIM/eSIM
You may also choose to get a physical SIM or eSIM.
Step 5 - Select sign-up via Singpass
Select sign up via Singpass.
Upon clicking on "Retrieve Myinfo with Singpass", you will need to log in to your Singpass account.
Click on "I Agree" to consent to providing your data.
Step 6 - Details will be pre-populated
Details retrieved will be pre-populated.
Update the contact number, if required.
Step 7 - Select your preferred mode of delivery
If you are getting a physical SIM, you may choose Home Delivery to have your VIVIFI SIM delivered to your doorstep or Postal Mail to have it sent to your mailbox.
Step 8 - Provide your delivery address
You may use your registered address as the delivery address. Otherwise, please provide the delivery address.
Step 9 - Verify your entries
You are almost there.
Please review the information
- Customer information
- Order Information
- Delivery Information
- Payment Charges
Edit if required.
Step 10 - Provide consent for payment matters
Tick the checkbox to give us your consent for payment matters.
Step 11 - Provide Card Information
Lastly, please provide your Card Information for payment.
If you are porting in your existing mobile number, please note that you will need to submit the Mobile Number Porting request. Please refer to this guide on submitting the Mobile Number Porting request.