Postal Mail (New Sign up) - VIVIFI SIM Self Collection from your Letter Box

In view of the current development of COVID-19, self-collection is revised as follows

1. Upon completing the online application, you will receive an email regarding a Video Call; this video call will be from +65 8860 0001 which is made between 9am to 5pm (Monday to Friday, exclude Eves and Public Holiday).
2. Please clearly show yourself and follow the instructions given by our staff to show the front and back of your NRIC.
3. Our staff will let you know whether the identification process is completed and hang up the video call.
4. After which, we will post your inactivated SIM Card(s) via Singpost Regular mail. 
5. Look out for your VIVIFI SIM Card(s) in your letter/mail box in 2 to 3 working days.
6. Upon receiving your VIVIFI SIM Card(s), kindly whatsapp to +65 8860 0001 using your contact number that was used during registration with the following information within 7 calendar days **:
• Your Order ID,
• Email used to register for VIVIFI account, and 
• Photo of your SIM Card(s) showing the SIM Card numbers (15 digits). For example: 52501 61436 xxxxx. 
• Porting any number or using VIVIFI number as a new number : Porting or New
7. Your SIM Card(s) will be activated within 4 hours on acknowledgement of your whatsapp to +65 8860 0001.

We hope to have your understanding on the following : 

1. To protect the personal privacy of VIVIFI staff, you will not see the video of our staff during the video call.
2. The Video Call must be a live person call and not show a recorded video.
3. Our staff may request your assistance to adjust your video so that he/she can vividly see your face and the NRIC details. 
4. VIVIFI needs to make sure that activated SIM Cards are in the hands of the person who applied for them. 
5. The number +65 8860 0001 is solely used for verification of application and not customer service. There will be 
• No pick up if you call this number
• No reply on Whatsapp / SMS if questions are pertaining to Customer Service 
6. For customer service, please email help@vivifi.me

** Please note there will be a admin charge of $12.00 for non-activation of SIM Cards within 1 month from order date. 

Cancellation of order Postal Mail

Please note that there will be a $12.00 charge for cancellation of orders.