How to purchase VIVIFI Share Plan?
Step 1 - Register for an account
Visit family.vivifi.me. Click on "Register". Enter the email and password that you would like to use to register for VIVIFI account.
If you already have an existing VIVIFI plan, click here for guide on using the same email to register for another VIVIFI account.
Step 2 - Select VIVIFI Share plan
Click on "VIVIFI Share" plan.
Step 3 - Select the mobile number for your first mobile line
You may choose to get a new number.
OR You may choose to port-in your existing POSTPAID number.
Step 4 - Decide if you need additional mobile lines
Select the number of additional mobile lines required and get a new number or port-in existing Postpaid number for each additional mobile line. For example, you may choose to select a new number for additional mobile line 1 and port-in existing Postpaid number for additional line 2.
Step 5 - Select sign-up method
Select if you would like to sign up via Singpass or by filling in the form manually.
Customers signing up via Singpass enjoy cheaper Home Delivery and will be able to activate the SIM online.
If you would like to sign up using Singpass, upon clicking on "Retrieve Myinfo with Singpass", you will need to log in to your Singpass account.
Click on "I Agree" to consent to providing your data.
Step 6 - Provide information on your photo ID
If you have opted to sign up via Singpass, the fields will be pre-populated.
If you have opted for manual sign-up:
Input your name as appears on your ID.
Input your date of birth as appears on your ID.
For both Singpass and manual sign-up, please provide a contact number.
Step 7 - Provide information on your photo ID
If you are signing up manually, input your ID Type and Number.
FIN refers to Foreign Identification Number. Choose this option if you do not have a Singapore NRIC.
Upload clear pictures of the Front and Back of your Photo ID.
Picture must in gif, jpg, jpeg, or png format, not exceeding 3MB.
Customers using Singpass will not need to upload the ID image.
Step 8 - Select your preferred mode of delivery
You may choose Home Delivery to have your VIVIFI SIM delivered to you or Self-Collection if you would like to collect it yourself.
You may check the self-collection schedule here.
Step 9 - Provide your registered address
For customers signing up using Singpass, these fields will be pre-populated.
If you have opted for manual sign-up, please provide your registered address.
First, input your postal code to have your address auto-filled.
Next, enter your unit number.
Please enter your registered address manually if it did not get auto-filled.
Step 10 - Provide your delivery address
If you have selected Home Delivery, you may use your registered address as the delivery address. Otherwise, please provide the delivery address.
If you have selected to do a Self-Collection, you will not need to fill in the details for this section.
Step 11 - Verify your entries
You are almost there.
Please review the information
- Customer information
- Order Information
- Delivery Information
- Payment Charges
Edit if required.
Step 12 - Enter Promo/ Referral Code
Enter any Promo Code that you have obtained. After promo code has been applied successfully, you will see the message in green. If the promo code is for a discount, the discounted price will be displayed in order summary, unless otherwise stated. For bonus entitlement promo codes, you may check the entitlement on Dashboard page. For bill rebate promo codes, the rebate will only be reflected in your monthly bill.
You may also enter a Referral Code, if you have any. Refer to this page for more info on referral program.
Tick the checkbox to give us your consent for payment matters.
Step 13 - Provide Card Information
Lastly, please provide your Card Information for payment.
If you are porting in your existing mobile number, please note that you will need to submit the Mobile Number Porting request. Please refer to this guide on submitting the Mobile Number Porting request.