For existing VIVIFI customers who are worried about incurring accidental roaming call charges when travelling overseas, you may instead choose to purchase VIVIFI Travel SIM. It's a standalone roaming data SIM launched by VIVIFI.
You can simply place your order and just insert the SIM into your device when you arrive at your destination. It's as easy as that! No special activation is required for this SIM. It can also be used in multi destinations within the validity period.
Click here to order your SIM now.
1. How much roaming data is included in VIVIFI Travel SIM?
VIVIFI Travel SIM comes with 5GB of roaming data.
2. Which are the destinations covered by VIVIFI Travel SIM?
| Destination | Operator Name |
| Australia | Optus |
| Bangladesh | Robi (Axiata) |
| Cambodia | Viettel (Metfone) |
| Hong Kong | CSL |
| India | Airtel |
| Indonesia | Telkomsel |
| Israel | Cellcom |
| Japan | KDDI |
| Macau | CTM |
| Malaysia | MAXIS, Digi |
| Myanmar* | Telenor |
| Nepal | Ncell |
| New Zealand | Spark NZ |
| Pakistan | Jazz |
| Philippines | Globe |
| Sri Lanka | Dialog |
| South Korea | KT Corp |
| Taiwan | Taiwan Mobile |
| Thailand | AIS |
| Vietnam | Mobifone |
* Please note that data roaming is currently unavailable in Myanmar.
3. What is the validity of VIVIFI Travel SIM?
VIVIFI Travel SIM is valid for 30 consecutive days from the date of first usage.
4. If I am travelling to multiple destinations covered by VIVIFI Travel SIM, can I continue to use my purchased VIVIFI Travel SIM in these destinations?
Yes, VIVIFI Travel SIM can be used in all the destinations listed above. If you have not fully utilized the data in your purchased VIVIFI Travel SIM and the SIM is still within 30 days validity, you may continue to use the SIM in other destinations.
5. Do I need to use VIVIFI Travel SIM immediately after purchase?
No, you may purchase VIVIFI Travel SIM up to 6 months before your travel date.
6. If I am using VIVIFI Travel SIM for the first time on the last day of the 6th month after purchase, does it mean I can only use it for 1 day?
No, absolutely not! You will still be able to use the SIM for 30 consecutive days.
7. Can I use VIVIFI Travel SIM for native calls and SMS?
No, native calls and SMS are not supported on VIVIFI Travel SIM.
8. Can I use VIVIFI Travel SIM for Whatsapp calls and messages in the covered destinations?
Absolutely! You may use VIVIFI Travel SIM for calls and messages via Whatsapp or other communication apps in the covered destinations.
9. Does VIVIFI Travel SIM support data hotspot?
Yes, data sharing via hotspot is supported on VIVIFI Travel SIM.
10. Can I use VIVIFI Travel SIM for my Wifi Egg?
Yes, as VIVIFI Travel SIM is a plug-and-play SIM, you can use it on any device that supports physical SIM.
11. Can I use VIVIFI Travel SIM in Singapore?
No, VIVIFI Travel SIM can only be used for data access in the foreign destinations covered by the SIM.
12. Do I need to bring both my VIVIFI SIM and VIVIFI Travel SIM if I need to use data overseas?
VIVIFI Travel SIM works as a standalone SIM.
13. Do I need to activate the purchased VIVIFI Travel SIM before my travel?
No activation is required. You may start using VIVIFI Travel SIM immediately upon arrival at your destination by inserting it into your mobile device. After inserting the SIM, please check that
- You are able to register on the foreign operator network. Otherwise, please try rebooting your device.
- Mobile data and roaming data is enabled on your device.
14. Can I track the balance of my VIVIFI Travel SIM by logging in to my VIVIFI account?
No, as VIVIFI Travel SIM is a standalone SIM, you will not be able to track the balance by logging in to your existing VIVIFI account.
15. If I have fully utilized the data for my VIVIFI Travel SIM, can I top it up with more data?
No, data top-up is not supported on VIVIFI Travel SIM. If you need more data, please purchase another VIVIFI Travel SIM.
16. What’s the maximum number of VIVIFI Travel SIMs that I can purchase?
There is no limit and you may purchase as many VIVIFI Travel SIMs as you need.
17. How can I seek help if the purchased VIVIFI Travel SIM does not work?
You may contact help@vivifi.me for issues with VIVIFI Travel SIM.